Terms of service
Terms of Service
Last updated: 05 January 2026
These Terms of Service (“Terms”) govern your use of the Oichi Kombucha LTD website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms.
If you do not agree with any part of these Terms, please do not use our website or services.
About Us
Oichi Kombucha LTD
Park Farm Business Area
Hethersett, Norwich
NR9 3DL
United Kingdom
Email: hello@oichikombucha.co.uk
Use of Our Website
By using our website, you confirm that you are at least 18 years old or have the permission of a parent or legal guardian.
You agree not to:
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Use the website for any unlawful purpose
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Attempt to gain unauthorised access to the website or its systems
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Interfere with the website’s operation or security
We reserve the right to suspend or terminate access to our website if these Terms are breached.
Products & Availability
All products are subject to availability. We reserve the right to:
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Limit quantities
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Discontinue products at any time
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Change product descriptions, pricing, or availability without notice
We take care to ensure product descriptions and images are accurate, but slight variations may occur due to the natural nature of our products.
Orders & Payments
By placing an order, you are making an offer to purchase products subject to these Terms. Orders are only confirmed once payment has been successfully processed.
Payment must be made in full at the time of ordering. We accept secure payment methods including Visa, Mastercard, American Express, Shop Pay, Apple Pay, Google Pay, and other methods made available at checkout.
All prices are listed in UK pounds (£) and include Value Added Tax (VAT) at the current rate, unless otherwise stated.
We reserve the right to refuse or cancel any order for any reason, including errors in pricing, availability, or delivery limitations. If an order is cancelled, a full refund will be issued.
Shipping
We currently ship within the United Kingdom only.
Shipping times, costs, and delivery details are outlined in our Shipping Policy, which forms part of these Terms. Delivery times are estimates and cannot be guaranteed.
Returns & Refunds
Due to the perishable nature of our products, returns and refunds are handled in accordance with our Returns & Refunds Policy, which forms part of these Terms.
This does not affect your statutory consumer rights under UK law.
Allergies & Consumption
Our products are food and drink items. While we take care with ingredients and labelling, customers are responsible for:
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Reviewing ingredient information
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Ensuring products are suitable for their dietary needs
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Storing and consuming products in accordance with provided guidance
If you have allergies, intolerances, or health concerns, please contact us before ordering.
Intellectual Property
All content on this website — including text, images, logos, branding, and design — is the property of Oichi Kombucha LTD or its licensors and is protected by intellectual property laws.
You may not copy, reproduce, distribute, or use any content without our prior written consent.
Limitation of Liability
To the fullest extent permitted by law, Oichi Kombucha LTD shall not be liable for:
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Any indirect or consequential loss
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Loss of profits, data, or business
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Delays or failures caused by events beyond our reasonable control
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any matter that cannot legally be excluded under UK law.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of those websites. Accessing third-party sites is at your own risk.
Changes to These Terms
We may update these Terms from time to time. Any changes will be posted on this page with an updated revision date.
Your continued use of the website after changes are made constitutes acceptance of the updated Terms.
Governing Law
These Terms are governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact Us
If you have any questions about these Terms of Service, please contact us at: